Frequently asked questions

Where are you located?

House of Bloom & Thread is a U.S.-based brand.

Our apparel is made in North America and ships from the United States.

Our bags are made by our international production partner and ship directly to you.

All House of Bloom & Thread prints are original designs created by us.

How long will my order take to arrive?

Apparel: Orders typically arrive within 9–11 business days within the United States.

Bags: Please allow approximately 2–3 weeks for production and delivery.

You’ll receive tracking information as soon as your order ships. Bag tracking may show limited updates while your package is in international transit. This is normal, and tracking typically updates again as your order gets closer to final delivery.

If your order includes both apparel and a bag, your items will ship separately and may arrive at different times.

How much does shipping cost?

Enjoy free shipping on orders with 2 or more items.

What is your return policy?

We accept returns within 30 days of delivery for unused, unworn items in original condition.

To start a return, email us at hello@houseofbloomandthread.com with your order number.

Original shipping charges are non-refundable.

For full details, please visit our Returns & Exchanges page.

What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll make it right as quickly as possible.

How do I choose the right size?

We provide a detailed size guide on each product page. Click the ruler icon above the product description to view measurements and fit guidance.

If you’re between sizes or unsure, feel free to reach out — we’re happy to help.

Are your pieces made to order?

Yes. Each item is created after your order is placed. This allows us to produce intentionally and reduce excess inventory.

How should I care for my items?

Apparel: Machine wash cold with like colors and tumble dry low. Avoid bleach and high heat to help preserve the color, print, and fabric.

Bags: Spot clean as needed with a soft cloth, mild soap, and water. Avoid harsh cleaners or abrasive materials. Allow to air dry completely before use or storage.

Store bags in a dry place away from prolonged direct sunlight. Do not dry clean.

Do you ship internationally?

At this time, we ship within the United States only.