Refund policy

Each House of Bloom & Thread piece is made to order just for you. We hope you love what you receive — but if something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn
• Unwashed
• In original condition
• Free of stains, fragrance, or damage

To start a return, email hello@houseofbloomandthread.com with your order number.

We will provide return instructions and the return address.

Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email hello@houseofbloomandthread.com and include:

• Your order number
• Clear photos of the issue

We’ll review the issue and make it right as quickly as possible.

Exchanges

Because our pieces are made to order, we do not offer direct exchanges.

If you need a different size or print, please return the original item (if eligible) and place a new order.

Final Sale

Items discounted 20% or more are final sale and not eligible for return.

Questions?

Email us anytime at hello@houseofbloomandthread.com